Refund policy

All Sales Final / No Returns

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing selections, buyer’s remorse, or other non-defective purchases.

Please review all product details, sizing information, and order information carefully before completing your purchase.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, contact us as soon as possible at jowaglobal+VANTALABS@gmail.com.

Please include your order number and clear photos or videos showing the issue so we can evaluate the situation and determine an appropriate resolution.

Approved resolutions may include a replacement, store credit, or refund depending on the circumstances.

Non-Returnable Items

Because our products are personal care and grooming items, we do not accept returns or exchanges once an order has been delivered.

We also do not accept returns on sale items, promotional items, gift cards, personalized products, or opened or used personal care products.

Order Changes and Cancellations

Once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or canceled.

If you need to request a change or cancellation, contact us as soon as possible at jowaglobal+VANTALABS@gmail.com. We will do our best to accommodate the request, but approval is not guaranteed.

European Union and Other Mandatory Consumer Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

If your order is subject to mandatory cancellation, return, refund, or withdrawal rights under the laws of your country or region, those rights will continue to apply.

Refunds

Refunds are generally not provided because all sales are final.

If we approve a refund due to a defective, damaged, incorrect, lost, or otherwise eligible order, the refund will be issued to your original payment method.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

For questions regarding your order, contact us at jowaglobal+VANTALABS@gmail.com.